Operations Support Manager
Citi (company site, opens in a new tab)5–8 yrsChennaiHybridDirect career pageEst. 12–22 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage multiple teams in Operations Support ensuring seamless delivery aligned with Citi’s operational infrastructure and processes.
- Oversee performance management, staffing decisions, resource planning, budget management, and procedure formulation within the Operations Support department.
- Ensure compliance with government regulations and internal policies, acting as subject matter expert and providing evaluative judgment on complex situations.
Minimum Requirements
- 5-8 years of experience managing a team in operations or related function.
- Mandatory licenses: Series 7, Series 9, Series 10, and Series 63.
- Bachelor’s degree/university degree or equivalent experience.
- Ability to work unsupervised with strong organizational, problem-solving, and communication skills.
Ideal Candidate Profile
- Experienced in managing multiple teams with demonstrated ability to handle staffing, performance reviews, and disciplinary actions.
- Strong understanding of regulatory compliance relevant to retail accounts and operations support.
- Capable of independent decision-making with accountability for business risk and operational quality in a high-pressure environment.