Manager Collaboration M365 SME
M&G plc (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 18–28 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as subject matter expert for Microsoft 365 collaboration services, including Exchange Online, Teams, SharePoint Online, and Intune, providing specialist guidance and direction to technology teams and stakeholders.
- Manage complex service issue resolution and incident response coordination to restore service efficiently.
- Lead platform improvements, strategic transformation initiatives, and embed security and compliance controls while managing and developing a team of technical engineers.
Minimum Requirements
- Expertise in Microsoft 365 collaboration services (Exchange Online, Teams, SharePoint Online, Intune).
- Experience in identity and access management processes with mailbox provisioning and authentication.
- Capability to manage technical teams and lead at multiple levels, including project management skills.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience working collaboratively with Architecture, Infrastructure, Security, and Network teams for end-to-end service delivery.
- Familiarity with Agile methodologies and tools such as Jira and Confluence, with a focus on continuous improvement and technical debt reduction.
- Ability to clearly articulate business value to senior stakeholders and challenge decisions while understanding platform risk and controls.