Service Request Automation Engineer
MSD (Merck & Co., Inc.) (company site, opens in a new tab)HyderabadHybridDirect career pageEst. 10–20 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Design, implement, and evolve automation products and services for the enterprise ServiceNow portal focused on IT service request automation.
- Maintain design and code integrity of the enterprise ServiceNow portal adhering to standards and policies.
- Develop solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML, CSS, and work with databases and ORM frameworks to improve operation integrity and productivity.
Minimum Requirements
- Experience developing ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML, and CSS.
- Familiarity with databases and ORM frameworks such as Sequelize.
- Experience working in DevOps environments and Agile practices.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in designing and maintaining scalable, clean, and reusable code for IT automation portals, particularly on the ServiceNow platform.
- Comfortable working in global and remote teams with a collaborative, Agile delivery mindset.
- Has demonstrated capability in developing automated test solutions and adapting quickly to new technology stacks.