RETAIL OPS LEAD (FIXED TERM)
H&M (company site, opens in a new tab)1+ yrsBengaluru, Delhi NCROn-siteDirect career pageEst. 5–9 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Own implementation and maintenance of the Store Operating Model across all stores in the sales market ensuring seamless omni-channel customer experience.
- Collaborate with Retail Tech, Area Managers, Stores, and other functions to align strategy and execute roll-out plans for tech and non-tech initiatives (e.g., Smart Store, SCO).
- Drive omni growth and customer lifetime value by optimizing people, processes, and technology within the physical store environment.
Minimum Requirements
- Minimum 1+ years experience in a role related to store operations (e.g., Store Manager).
- Strong knowledge and experience applying store operations best practices.
- Good understanding of tech product development and its impact on store operating models and customer experience.
- Fluent in English (written and spoken).
Ideal Candidate Profile
- Demonstrated leadership skills with a strategic approach to executing area-level and market-level strategies.
- Experience leading change initiatives and proven training effectiveness in previous roles.
- Strong communication and collaboration skills focused on delivering a customer-first, omni-relevant store experience.