Specialist / Sr.Specialist – Quality Feedback
KONE Corporation (company site, opens in a new tab)5+ yrsChennaiOn-siteDirect career pageEst. 8–14 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Govern overall governance and daily operation management of sub-contracted feedback handling service to meet contract and objective requirements.
- Lead competence development and team leadership within sub-contracted teams focused on quality feedback processes.
- Drive root cause analysis, continual improvement culture, manage stakeholder relationships including complex cases, and ensure customer-centricity in all work and projects.
Minimum Requirements
- Graduate in Engineering or Diploma in Mechanical/Production/Industrial Engineering.
- More than 5 years of experience in KONE; experience in Quality Feedback process is a plus.
- Operational knowledge of SAP; data analytics software knowledge is a plus.
- Work Experience Required: More than 5 years
Ideal Candidate Profile
- Experienced in managing third-party service providers and cross-functional stakeholder relationships in a global operational environment.
- Skilled in driving process improvements, root cause analysis, and performance reporting (KPIs) in quality feedback or related service contexts.
- Capable of leading development projects and ensuring compliance with quality, safety, and environmental standards within a structured corporate setting.