Major Incident Manager
Kyndryl (company site, opens in a new tab)15+ yrsNoidaOn-siteDirect career pageEst. 25–45 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end management of major IT incidents impacting critical business services to ensure rapid restoration and minimize disruption.
- Coordinate cross-functional teams and technical, operational, and business stakeholders during incidents, managing communication and decision-making including executive updates.
- Drive continuous improvement through Post-Incident Reviews and Root Cause Analysis, and participate in 24x7 on-call rotations to support critical incidents.
Minimum Requirements
- Minimum 15 years of experience in major incident management, preferably in the financial and banking domain.
- Strong knowledge of ITIL Incident & Major Incident Management processes and IT infrastructure (servers, networks, cloud, applications).
- Familiarity with IT Service Management (ITSM) tools, especially ServiceNow, and experience managing high-severity incidents in complex enterprise environments.
- Location requirement: Delhi/NCR.
Ideal Candidate Profile
- Experienced in financial and banking sector IT operations with strong incident and crisis management skills following ITIL standards.
- Capable of multi-team coordination including infrastructure, network, security, cloud, applications, and third-party vendors under high-pressure environments.
- Able to lead and communicate effectively with senior leadership and business stakeholders during incidents and recovery efforts.