Major Incident Manager
Kyndryl (company site, opens in a new tab)15–15 yrsNoidaOn-siteDirect career pageEst. 25–45 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end management and rapid resolution of major IT incidents impacting critical business services in financial and banking domains.
- Coordinate cross-functional technical and operational teams including Infrastructure, Network, Application, Security, Cloud, and third-party providers during incidents and crisis situations.
- Drive post-incident analysis and continuous improvement via Root Cause Analysis (RCA), Post-Incident Reviews (PIR), and executive communications throughout incident lifecycle.
Minimum Requirements
- Minimum 15 years of experience including managing high-severity incidents in complex enterprise environments.
- Strong understanding of ITIL Incident & Major Incident Management processes, preferably in financial or banking sector.
- Knowledge of IT infrastructure including servers, networks, cloud platforms, applications, and ITSM tools (especially ServiceNow).
- Location requirement: Delhi/NCR.
Ideal Candidate Profile
- Experienced Major Incident Manager capable of orchestrating multi-disciplinary teams across technical and business functions under high-pressure scenarios.
- Practical expertise in 24x7 operations management and crisis decision-making with demonstrated ability to maintain accountability and drive rapid service restoration.
- Proficient in ITIL processes aligned with organizational standards, with proven leadership in conducting post-incident reviews and corrective actions.