L3- Compute and Virtualization
NTT (NTT Group) (company site, opens in a new tab)5–7 yrsBengaluruOn-siteDirect career pageEst. 12–18 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide remote L3 technical support for Data Center clients, focusing on incident identification, diagnosis, and resolution.
- Maintain and improve service levels by monitoring service delivery, analyzing incidents, and ensuring zero missed SLA conditions.
- Create and update knowledge articles and collaborate with internal teams and external stakeholders to ensure effective resolution of incidents.
Minimum Requirements
- 5 to 7 years of seasoned experience in technical support, diagnosis, and troubleshooting in Data Center technologies.
- Bachelor's degree or equivalent in IT, Computing, or related field.
- Professional certifications in at least two Data Center technologies (e.g., CCNP DC, ONTAPP).
- Hybrid workplace; knowledge of Cisco, EMC, Dell Avaya technologies and expertise in call center routing, VoIP, security/firewalls, networking (routing, switching), and IT infrastructure (storage, backup, virtualization).
Ideal Candidate Profile
- Experienced in remote technical support within Data Center environments with strong multi-vendor technology expertise.
- Capable of working within cross-functional teams and managing service delivery to SLA standards in a hybrid work setup.
- Analytical and detail-oriented with experience creating technical documentation and knowledge base articles.