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Technology Services Engineer III
Walmart Inc. (company site, opens in a new tab)5+ yrsChennaiOn-siteDirect career pageEst. 14–22 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L2 advanced technical support and incident resolution for production and non-production environments, acting as the escalation point between L1 support and engineering teams.
- Monitor system health and platform telemetry to proactively identify and mitigate risks, conduct root cause analyses for critical incidents, and lead change management activities including validation and rollback.
- Drive process improvements, mentor L1 support associates, and collaborate globally to integrate AI/ML-powered tools for enhanced observability, incident management, and support automation.
Minimum Requirements
- Bachelor's degree in computer science, IT, engineering, or related field.
- 5 years' experience in production support, software support, or technical support with demonstrated L2 or escalation-tier ownership.
- Strong troubleshooting skills across distributed systems including applications, APIs, databases, and infrastructure.
- Proficiency with ITIL practices (incident, problem, change, and knowledge management) and familiarity with observability tools (e.g., Splunk, Grafana, Dynatrace).
Ideal Candidate Profile
- Experienced in end-to-end incident management with demonstrated ability to lead root cause analysis and drive operational stability in large-scale enterprise environments.
- Comfortable working with AI/ML powered support automation tools and integrating AI-driven features into production platforms.
- Strong cross-functional collaborator capable of mentoring junior team members and operating in a global, multi-time zone environment.