Core Operations - Assistant Vice President
State Street Corporation (company site, opens in a new tab)12+ yrsBengaluruOn-siteDirect career pageEst. 28–45 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage a team of approximately 40 client service operations staff including front line and manager level employees, overseeing work allocation, training, and process improvement.
- Own multiple external client and investment manager relationships focusing on daily operational support and inquiry resolution in Accounting, Custody, Income, and Trade Processing workflows.
- Serve as escalation point for client issues and inquiry management, drive execution of client initiatives, and manage internal and client expectations including handling conversions and new client relationships.
Minimum Requirements
- Bachelor's degree in Finance is mandatory; MBA is desirable.
- Minimum 12 years of relevant financial services experience required.
- Must be willing to work US shift hours.
- Experience in relationship management and strong communication skills are required; prior projects/transition experience in US-centric captive units preferred.
Ideal Candidate Profile
- Experienced leader with proven capability in managing large teams with both front line and managerial staff in client service operations.
- Strong background in client-facing roles within financial services, especially with front end or middle office client services exposure.
- Strategic problem solver capable of managing escalations, driving client satisfaction, and executing cross-functional initiatives effectively.