L2 Run Support
TransUnion (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 7–14 LPA
Posted 10h ago
Reach people at TransUnion
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at TransUnion you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Serve as escalation point driving resolution for intermediate to advanced technical customer issues related to product/service capabilities and system interdependencies.
- Mentor and provide guidance to Analyst level team members including training, knowledge sharing, and collaboration facilitation.
- Manage incident lifecycle including root cause analysis, application support (Java, Apache Tomcat, Linux), and process improvement initiatives for operational excellence.
Minimum Requirements
- Experience with relational databases, Linux administration, application support (Apache Tomcat, httpd), Java application troubleshooting, GIT, and CI/CD pipelines.
- Knowledge or experience with credit reporting, reading and evaluating credit data.
- Intermediate level technical and communication skills to explain complex technical issues clearly across customer and internal teams.
- On-Site Essential requirement; must work from assigned TransUnion office location as a condition of employment.
Ideal Candidate Profile
- Demonstrated ability to build trusted advisor relationships across international and cross-level teams in a technical support environment.
- Experience driving continuous improvement and process optimization within IT support operations.
- Strong business acumen with ability to diagnose issues, implement solutions, and communicate proactively and succinctly to ensure high-quality execution.