Platform Support Engineer (L3)
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L3 technical support for NTT DATA’s platform and custom enterprise-wide business applications.
- Manage and resolve challenging incidents and escalations independently, ensuring high-quality customer service.
- Collaborate with operations and engineering teams to improve tools and processes for faster issue resolution and mentor junior team members.
Minimum Requirements
- Bachelor’s degree or equivalent in IT, Computer Science, or related field.
- Relevant ITIL certification required.
- Seasoned experience in customer-facing technical support, especially with cloud/web applications.
- Experience with ServiceNow platform (ITSM, ITOM, CSM, FSM) and hybrid work environment.
Ideal Candidate Profile
- Deep expertise in cloud/web technologies, including network monitoring (SCOM, Solarwinds), SNMP, XML/JSON, HTTP/HTTPS, and web services (REST, SOAP).
- Strong troubleshooting skills, proficient in log analysis, debugging, and incident management tools within ITSM frameworks.
- Programming experience in Java or object-oriented programming and familiarity with authentication methods like Single Sign-on and LDAP.