Sr. Analyst/Associate – SW Support
Northern Trust (company site, opens in a new tab)3–6 yrsPuneOn-siteDirect career pageEst. 7–14 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Level 2 operational and technical support for Omnium platform applications, focusing on reconciliation, data onboarding, client data integrations, and file processing.
- Monitor production processes, troubleshoot incidents, manage service requests, support client onboarding, and ensure successful data workflows to maintain high service availability.
- Coordinate major incident handling, facilitate ITSM calls, engage with development and infrastructure teams, and drive automation to improve service quality and reduce manual effort.
Minimum Requirements
- 3-6 years of experience in production application support.
- Proficiency with Unix/Linux command-line, SQL, and database troubleshooting.
- Knowledge of batch processing and scheduling tools (Control-M preferred), FTP/SFTP, APIs, and middleware technologies.
- Experience with ServiceNow, monitoring tools, and incident management processes; work location in Pune with North America business hours shift coverage (8 AM – 5 PM CST).
Ideal Candidate Profile
- Experienced in coordinating cross-functional teams during critical outages and major incidents within financial services IT operations.
- Skilled in automating operational tasks and developing monitoring dashboards to enhance service quality and operational efficiency.
- Capable of managing client onboarding and data integration workflows in a complex, global, multi-team environment with high service availability demands.