Senior Staff Engineer (Salesforce, Service Ownership)
Nagarro (company site, opens in a new tab)7.5+ yrsBengaluruOn-siteDirect career pageEst. 22–35 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and manage end-to-end Salesforce service operations across multiple organizations ensuring stability, availability, and operational efficiency.
- Lead and manage Salesforce support teams responsible for workload allocation, capacity planning, SLA compliance, and performance monitoring.
- Prepare and present service performance metrics and manage compliance with ITSM processes including security, change management, and access governance.
Minimum Requirements
- 7.5+ years of experience in Salesforce service ownership, production support, and end-to-end service management.
- Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
- Strong knowledge of IT Service Management processes including incident, ticket, SLA, and escalation management within Salesforce environments.
- Work Experience Required: 7.5+ years
Ideal Candidate Profile
- Experienced in leading and coordinating cross-functional teams in support, security, development, and project management contexts.
- Demonstrates expertise in operational reporting, capacity planning, release impact assessments, and compliance management.
- Comfortable managing multiple priorities involving production support, security audits, and continuous service improvement initiatives in Salesforce environments.