Senior Staff Solution Architect
ServiceNow (company site, opens in a new tab)15+ yrsHyderabadHybridDirect career pageEst. 45–85 LPA
Posted 1h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead design and delivery of scalable, intelligent solutions for Connected Customer Experience including digital workflows and AI/ML integrations.
- Define and evolve architecture patterns, standards, and multi-year roadmaps focusing on security, compliance, and high operational performance.
- Collaborate with product, engineering, and AI teams to translate business needs into technical designs impacting customer journeys and business outcomes.
Minimum Requirements
- 15+ years experience in enterprise software architecture, solution design, or technical leadership with CRM and enterprise SaaS platform expertise.
- Hands-on knowledge of AI/ML systems, data platform architecture (data lakes, warehouses, ETL pipelines), and microservices, event-driven, API-first design.
- Proven experience with security, compliance (GDPR, CCPA), cloud-native technologies, and architectural governance in large-scale environments.
- Work Experience Required: 15+ years in relevant fields. Other hard requirements like degree or location: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Deep expertise in enterprise SaaS architectures with strategic experience in CRM platforms and customer experience solutions.
- Strong technical leadership in AI/ML integration, data platform engineering, and architectural governance within global, matrixed organizations.
- Experienced in enabling scalable, secure, and operationally excellent solutions combining digital workflows, AI personalization, and cloud-native design.