Senior L2 Systems Engineer
Iron Mountain Incorporated (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end ownership of complex application incident diagnosis, root cause analysis, and resolution to maintain platform stability and performance.
- Collaborate with Engineering, DevOps, Product Owners, and Sales to troubleshoot, improve platform scalability, and onboard new clients to digital solutions.
- Monitor system health and manage alerts ensuring compliance with IT service delivery standards and governance across Incident, Problem, and Change Management processes.
Minimum Requirements
- 5+ years experience in enterprise-level application support with advanced Level 2 support expertise.
- Strong technical skills in cloud platforms (AWS, Azure, or GCP), Linux OS, log analysis, and observability tools (Datadog, Grafana).
- Experience with IT service delivery frameworks including Incident, Problem, Change Management; Python scripting; ticketing systems like ServiceNow or Jira.
- Minimum Bachelor’s degree or equivalent work experience.
Ideal Candidate Profile
- Experienced in high-stakes, client-facing technical support for cloud-based digital solutions serving commercial and US government clients.
- Demonstrates capability in cross-functional collaboration to drive technical improvements and client onboarding in a fast-evolving digital environment.
- Comfortable working within structured ITSM frameworks and automating processes to enhance operational efficiency.