Support Engineer ( L4 )
Arctic Wolf (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and resolve complex, escalated customer-facing software, cloud, and infrastructure issues end-to-end, including deep technical troubleshooting and debugging.
- Drive issue reproduction, diagnostics, and resolution, partnering with R&D to log defects, contribute code fixes, and improve observability and tooling.
- Identify recurring problems and lead automation and process improvements to reduce disruption to core development teams.
Minimum Requirements
- Bachelor’s degree (or equivalent) in Computer Science or related field, or equivalent education and experience.
- Minimum 5 years of experience in software development or related technical roles.
- Experience with Linux, Windows, macOS, AWS and Azure cloud platforms, and scripting (PowerShell, Python, Bash, Ruby).
- Not explicitly mentioned in the JD: Notice period requirements or strict location constraints beyond office presence in Bengaluru.
Ideal Candidate Profile
- Technical troubleshooting expert with ability to work independently on ambiguous and complex software and system issues.
- Experience working across distributed systems, cloud infrastructure, and multi-platform environments with programming and debugging skills.
- Comfortable operating at the intersection of support, product, and R&D teams, with strong ownership and collaboration in resolving escalated issues.