Telecom Specialist I
Astreya (company site, opens in a new tab)0–2 yrsHyderabadOn-siteDirect career pageEst. 2.5–4.5 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor enterprise network, servers, and cloud infrastructure continuously using tools like Nagios, SolarWinds, or Datadog.
- Perform alert triage, initial troubleshooting following runbooks, incident logging in ServiceNow/Jira, and escalate unresolved issues within SLA timelines.
- Maintain documentation such as shift handover logs, SOP updates, and recurring issue records.
Minimum Requirements
- Bachelor’s degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.
- 0-2 years experience in Network Operations Center, technical support, or IT helpdesk environment.
- Knowledge of networking fundamentals including OSI layers, TCP/IP, routing protocols (OSPF, BGP basics), and subnetting.
- Willingness to work 24/7 shifts, including weekends, as required.
Ideal Candidate Profile
- Comfortable working in a high-alert, 24/7 operational environment handling multiple monitoring and ticketing tools.
- Capable of following standard troubleshooting procedures and escalation protocols carefully.
- Experience or certifications related to Cisco CCNA, CompTIA Network+, or ITIL v4 Foundation are advantageous but not mandatory.