Telecom Specialist I
Astreya (company site, opens in a new tab)0–2 yrsHyderabadOn-siteDirect career pageEst. 2.5–4.5 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and supervise enterprise network, server, and cloud infrastructure continuously using monitoring tools like Nagios, Zabbix, SolarWinds, Datadog, or PRTG.
- Perform real-time alert triage, initial troubleshooting using standard runbooks, incident logging in platforms such as ServiceNow or Jira, and escalate unresolved issues to higher-tier engineers within SLA timelines.
- Maintain accurate documentation including shift handover logs, recurring issue records, and SOP updates for 24/7 NOC operations.
Minimum Requirements
- 0-2 years of experience in Network Operations Center, technical support, or IT helpdesk environments.
- Bachelor’s degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.
- Strong foundational networking knowledge including OSI layers, TCP/IP, DNS, DHCP, VPN, VLANs, routing protocols (OSPF, BGP basics), subnetting, and basic command-line troubleshooting skills in Linux/Unix and Windows Server.
- Willingness and availability to work in 24/7 shifts including weekends.
Ideal Candidate Profile
- Familiarity with network diagnostic tools (ping, traceroute, mtr, nslookup, tcpdump, netstat) and ticketing systems like ServiceNow or Jira indicating readiness for tier-1 incident handling.
- Candidates holding or pursuing certifications such as Cisco CCNA, CompTIA Network+, CompTIA Security+, or ITIL v4 have an advantage.
- Comfortable working in highly procedural, shift-based 24/7 network operation environments with clear escalation protocols.