Senior Staff Engineer (Salesforce, Service Ownership)
Nagarro (company site, opens in a new tab)7.5+ yrsHyderabadOn-siteDirect career pageEst. 20–35 LPA
Posted 1h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and manage end-to-end Salesforce service operations across multiple organizations ensuring stability, availability, and operational efficiency.
- Lead Salesforce support team including workload allocation, capacity planning, performance monitoring, and SLA adherence.
- Monitor production tickets, manage service reviews, coordinate Salesforce release impact assessments, and maintain compliance with IT governance and security standards.
Minimum Requirements
- 7.5+ years of experience in Salesforce service ownership, production support, and support team management.
- Bachelor’s or master’s degree in computer science, Information Technology, or related field.
- Strong knowledge of ITSM processes, incident/ticket management, SLA monitoring, and escalation management.
- Experience with Salesforce security, authorization concepts, User Access Reviews, and IT change management processes.
Ideal Candidate Profile
- Experienced in managing multiple Salesforce organizations’ service operations with measurable improvements and SLA compliance.
- Skilled in coordinating across technical teams, security, project managers, and business stakeholders for service reliability.
- Proficient in operational reporting, resource forecasting, service documentation, and implementing service/process improvements.