Senior Application Support Engineer – AI Products & Agents
Eli Lilly and Company (company site, opens in a new tab)4–6 yrsHyderabadOn-siteDirect career pageEst. 14–22 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide advanced technical support and act as escalation for L2 support to troubleshoot and resolve application and AI platform incidents.
- Collaborate with development and cross-functional teams to analyze root causes, deliver fixes, and maintain operational stability of AI-enabled applications across cloud environments.
- Drive operational excellence through automation, monitoring, incident management, and support production readiness for AI workloads including Large Language Models and AI orchestrations.
Minimum Requirements
- 4-6 years of experience in application support, technical troubleshooting, DevOps, SRE, or software engineering.
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience).
- Experience supporting regulated industry products (Life Sciences, Healthcare, Financial Services).
- Availability to work flexible/non-standard hours including shifts (6AM-2PM and 2PM-11PM), weekends, and holidays.
Ideal Candidate Profile
- Experienced in supporting AI platform operations, including Large Language Models, AI orchestration workflows, and enterprise AI integrations.
- Strong proficiency in DevOps and SRE practices, CI/CD automation, cloud-native application monitoring, and incident/problem management.
- Comfortable working in 24x7 operational environments requiring collaborative cross-team stakeholder communication and continuous process improvement.