Security Managed Services Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 7–14 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure operational status of clients' security infrastructure by monitoring, investigating, and resolving technical incidents and problems within SLA.
- Manage tickets and client requests with technical expertise, handling second-level support and early incident identification.
- Collaborate with automation teams to optimize and automate tasks, contribute to change management, and support L1 triage and project work.
Minimum Requirements
- Experience with managed services handling security infrastructure and familiarity with ticketing tools (preferably ServiceNow).
- Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
- Work Experience Required: Not explicitly mentioned in the JD.
- Workplace type: Hybrid working.
Ideal Candidate Profile
- Skilled in operational security support, incident management, and client communication across diverse cultures.
- Proactive in collaborating with automation teams and contributing to process improvements and trend analyses.
- Comfortable working in a dynamic environment requiring adaptability, flexibility, and readiness for extended hours.