Lead UX Research
Amadeus (company site, opens in a new tab)14+ yrsBengaluruOn-siteDirect career pageEst. 35–55 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead UX research focusing on AI-powered products and reusable AI capabilities across business lines.
- Develop and execute research strategies to improve AI experiences around transparency, trust, control, and monitoring, translating findings into actionable design principles.
- Collaborate cross-functionally with Product, Design, Engineering, and AI teams to shape experience visions and establish reusable AI experience patterns at scale.
Minimum Requirements
- Typically 14+ years of experience in UX research, experience design, or human-centered product development.
- Significant experience in enterprise or platform environments, with practical exposure to AI-powered experiences (e.g., Generative AI, Agentic AI).
- Strong working knowledge of UX research methods such as interviews, contextual inquiry, usability testing, and concept validation.
- Work Experience Required: Around 14+ years in relevant domains as explicitly mentioned.
Ideal Candidate Profile
- Senior individual contributor comfortable leading UX research and shaping experience strategies for complex AI systems in large organizations.
- Experienced in addressing AI-specific challenges such as explainability, trust, confidence indicators, and human-in-the-loop controls.
- Collaborates effectively across multi-disciplinary teams and can facilitate workshops to align research insights with product design and development priorities.