Data Centre Remote Field Service Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 5–10 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide professional remote technical support to identify, diagnose, and resolve data center service incidents and problems to ensure Zero SLA breaches.
- Use service assurance tools to monitor, analyze, and report on performance and service levels, initiating actions for service improvement.
- Maintain accurate configuration records and collaborate with clients, vendors, and internal teams to coordinate repairs and service recovery.
Minimum Requirements
- Bachelor's degree or equivalent in Information Technology, Computing, or related field.
- Professional certifications in Data Centre technologies (e.g., CCNP DC, ONTApp, EMC).
- Moderate experience in call center routing, VoIP, security/firewalls, networking (routing, switching), and IT infrastructure (storage, backup, virtualization).
- Workplace: On-site; Moderate experience in remote Data Center technical support and problem diagnosis.
Ideal Candidate Profile
- Demonstrates developing expertise in Data Center technologies and vendor products (Cisco, EMC, Dell, Avaya).
- Able to handle incident management with attention to detail and analytical problem-solving remotely using technical documentation and tools.
- Experienced in coordinating with multiple stakeholders including clients, vendors, carriers to resolve complex technical issues efficiently.