Networking Managed Services Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 6–12 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure client IT infrastructure operational continuity through proactive monitoring, incident and problem resolution, focusing on medium complexity issues in second-line support.
- Collaborate with clients and internal teams to meet service level agreements (SLAs), including incident escalation, change management, and operational task execution.
- Contribute to automation and optimization efforts by working with automation teams and coaching Service desk and L1 teams; participate in project work and disaster recovery support as needed.
Minimum Requirements
- Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
- At least one technical certification in the specified networking technologies.
- Bachelor's degree in IT/Computing or equivalent work experience.
- Workplace type: On-site
Ideal Candidate Profile
- Experience and comfort handling medium complexity incidents as a second-line support engineer with client-facing communication.
- Able to plan and adapt in a dynamic environment while collaborating across cultures and teams.
- Demonstrated client-first attitude with skills in active listening and delivering positive client experience, plus a focus on automation and operational efficiency.