Supervisor - Trust and Safety Operations
Airbnb, Inc. (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 16.1–21.1 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage a team of Fraud & Safety Review specialists to consistently meet quality, service-level, and resolution-time targets.
- Prioritize and adapt team workload daily based on volume, risk, and resourcing shifts, ensuring reliable performance under varying conditions.
- Coach specialists through 1:1s and case reviews, handle escalations, recommend process/tool improvements, and report operational trends and risks to leadership.
Minimum Requirements
- 8+ years in Fraud & Safety, Risk, Trust or related operations; including 4+ years in a supervisory or team lead role in a high-volume, time-sensitive case-review environment.
- Experience managing teams responsible for consistent quality, accuracy, and productivity targets.
- Working knowledge of fraud and safety cases, policies, and operational workflows.
- Work Experience Required: 8+ years in relevant domain with 4+ years leadership. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience leading specialists handling decisions with significant operational impact, demonstrating strong operational judgment and adaptability.
- Proficiency in coaching diverse talent and setting performance targets aligned with business priorities.
- Clear and direct communicator capable of explaining complex case reasoning and operational metrics to various stakeholders.