Head - Technical Operations South Asia
Veralto (company site, opens in a new tab)15+ yrsMumbaiOn-siteDirect career pageEst. 35–60 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead technical operations across South Asia, including field service, technical support, application engineering, service desk, and technical centre functions.
- Drive service excellence initiatives to improve customer experience, service quality, first-time-fix rates, and operational efficiency.
- Build technical capabilities, oversee application solution development, manage escalations, optimize service desk and remote service delivery, and ensure compliance with quality and safety standards.
Minimum Requirements
- Bachelor's Degree in Engineering (Mechanical, Electrical, Electronics, Mechatronics, Instrumentation, Industrial or related).
- 15+ years leadership experience in technical operations, service management, or industrial technology environments.
- Experience managing large field service organizations and regional or multi-country operations.
- Work Experience Required: 15+ years in relevant technical and service leadership roles.
Ideal Candidate Profile
- Experienced leader in industrial manufacturing, automation, coding/marking, packaging, electronics or related sectors with cross-functional team collaboration exposure.
- Strategic operator skilled in managing complex service ecosystems, driving service excellence and commercial impact across diverse countries in South Asia.
- Strong capability in building scalable technical teams, enhancing customer satisfaction, and managing escalations with a focus on operational efficiency and cost optimization.