Technical Operations & Service Reliability Engineer
Robert Bosch GmbH (company site, opens in a new tab)5–7 yrsTelanganaOn-siteDirect career pageEst. 15–28 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead technical investigations and manage customer-impacting incidents, coordinating cross-functional teams to resolve complex service issues.
- Analyze backend data, system logs, and service flows to identify root causes and drive sustainable resolutions and service reliability improvements.
- Act as a key operational liaison for customers and technical stakeholders by maintaining communication, proactively managing risks, and driving continuous service improvement initiatives.
Minimum Requirements
- 5-7 years of work experience in Technical Operations, Production Support, Service Reliability Engineering, or similar roles.
- Experience with Incident, Problem, Event, and Escalation Management in an ITIL-driven environment.
- Educational qualification: BE/BTech/BCA/BSc(IT), MCA, MBA(IT), or MSc(IT).
- Work Experience Required: 5 - 7 Years
Ideal Candidate Profile
- Experienced in leading multi-team technical investigations and managing complex customer and stakeholder communications.
- Strong analytical and troubleshooting skills applied in production support or service reliability contexts across multiple products or services.
- Comfortable working in a global L4 shared service environment with flexibility to adapt across diverse technical ecosystems and coordinate with engineering and product teams.