Manager – Program Setup and Maintenance (Commercial Cards and Spring)
Citi (company site, opens in a new tab)ChennaiHybridDirect career pageEst. 12–20 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage operational projects and strategic initiatives in Commercial Cards and Spring programs to drive efficiency and industry-leading performance.
- Own risk management by conducting Manager's Control Assessments and maintaining KPI, KRI, and TAT metrics to monitor and resolve operational issues.
- Oversee vendor management and collaborate with global and cluster stakeholders to ensure process alignment, compliance, and continuous operational improvements.
Minimum Requirements
- Bachelor's/University degree is required.
- Strong hands-on experience in Card and Merchant Program Setup, Application and Maintenance Processing, including KYC procedures.
- Proven background in cards operations and comprehensive understanding of the Cards product life cycle.
- Work Experience Required: Not explicitly mentioned in the JD; 10 years management experience noted as a plus.
Ideal Candidate Profile
- Experienced leader with demonstrated success in driving operational change and transformation initiatives in card operations.
- Skilled in establishing and executing process improvements that yield measurable business performance enhancements.
- Capable of managing cross-time zone teams and collaborating effectively with global stakeholders and clients.