ServiceNow Delivery Manager
AHEAD (company site, opens in a new tab)10+ yrsGurugramOn-siteDirect career pageEst. 30–48 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage a team of 5-15 engineers and architects focusing on delivery of high-quality ServiceNow projects and solutions.
- Oversee project support activities including pre-sales, resource allocation, project meetings, and continuous improvement of delivery processes.
- Drive solution development roadmap and contribute to external evangelism through presentations and content creation.
Minimum Requirements
- 10+ years hands-on experience with ITSM, CSM, or ITBM in ServiceNow, including mastery in at least one ServiceNow suite.
- Experience managing, mentoring, and coaching technical teams.
- Strong technical skills and business acumen with ability to communicate solutions architecture effectively.
- Work Experience Required: 10+ years in relevant ServiceNow implementation and delivery roles.
Ideal Candidate Profile
- Experienced leader with proven ability to manage and develop technical teams delivering complex ServiceNow solutions.
- Skilled in aligning technical architectures to business needs and capable of supporting sales and solution development efforts.
- Comfortable working cross-functionally with practice leadership, sales, and project management in a client-focused environment.