IT Support & Systems Engineer
Nexus One4–7 yrsPuneOn-siteDirect career pageEst. 8–18 LPA
Posted 23h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and manage IT support operations including ticket triage, Level 1/2 support for Windows, macOS, Google Workspace, VPN, MFA, and core SaaS applications.
- Manage full lifecycle of IT assets and devices in Pune including procurement, deployment, imaging, repair, and secure disposal using Rippling MDM.
- Administer user identity and access management, license tracking, vendor relations, local office IT infrastructure, support security compliance, and coordinate with US IT leadership across time zones.
Minimum Requirements
- 4–7 years of hands-on IT experience including systems administration and end-user support.
- Proven service desk experience using ticketing tools (e.g., Linear, Jira, Zendesk) with SLA adherence.
- Strong practical knowledge of Windows and macOS troubleshooting, Google Workspace administration, and MDM (preferably Rippling).
- Experience managing device lifecycles, onboarding/offboarding, software licenses, and local vendor procurement in India.
Ideal Candidate Profile
- Experienced IT professional comfortable owning end-to-end IT support and systems management in a fast-growing tech/startup environment.
- Hands-on operating style with demonstrated ability to manage distributed users and work effectively across multiple time zones.
- Familiar with IT security practices, compliance frameworks (SOC 2, HITRUST), automation scripting, and proactive issue resolution.