Sr Customer Success Manager
11:11 Systems (company site, opens in a new tab)5+ yrsPuneOn-siteDirect career pageEst. 10–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own the relationship management and success journey for some of the largest customers, guiding from onboarding through renewal and expansion.
- Coordinate across multiple internal stakeholders to understand and align on customer goals and deliver business outcomes.
- Deliver quarterly or monthly business reviews demonstrating key business objectives and support experience, and facilitate customer training on key support tools.
Minimum Requirements
- 5+ years experience in customer success or account management.
- Experience managing large accounts with contract MRR of 5-figure+ sums.
- Advanced proficiency with Salesforce CRM and related applications for customer lifecycle management.
- Must be legally eligible to work in India without visa sponsorship.
Ideal Candidate Profile
- Experienced in handling complex, high-value customer accounts with strategic coordination.
- Skilled at cross-functional stakeholder management and driving customer business goals.
- Proven at sustaining business growth and maximizing customer value through problem solving and relationship cultivation.