Digital Query - Sales & Marketing Professional
Max Healthcare Institute Limited (company site, opens in a new tab)2–4 yrsNoidaOn-siteDirect career pageEst. 3.5–6 LPA
Posted 22h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and respond to customer enquiries from digital platforms such as website forms, social media, WhatsApp, and email with quick turnaround time.
- Qualify, categorize, and forward relevant digital leads to appropriate departments; maintain and track all digital enquiries in CRM or internal systems.
- Coordinate with marketing, sales, and operations teams to ensure timely lead closure and support digital marketing campaigns through effective lead engagement; generate regular reports on enquiry metrics.
Minimum Requirements
- 2-4 years of experience in digital marketing support, lead management, or customer query handling.
- Graduate degree in Marketing, Communications, Business Administration, or related field.
- Experience handling CRM tools, social media inboxes, and digital lead management systems.
- Basic understanding of digital marketing platforms (e.g., Google Ads, Meta, website leads).
Ideal Candidate Profile
- Experienced in managing multiple digital channels for customer engagement with attention to detail and timely response.
- Comfortable coordinating across marketing, sales, and operations teams to drive lead conversions and campaign effectiveness.
- Skilled in maintaining data records and analyzing FAQs to improve digital communication and campaign messaging.