Banking Operations Analyst
NTT Ltd. (company site, opens in a new tab)CoimbatoreOn-siteDirect career pageEst. 4–8 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead a team to achieve project milestones and meet or exceed service level agreements (SLAs) for transaction processing.
- Oversee daily team activities, coach and guide members, and act as the Subject Matter Expert (SME) including conducting training programs.
- Continuously review team performance, identify improvement opportunities, and interact with customers and internal departments to resolve issues and align solutions with customer needs.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD
- Mandatory Skills: Project management, process improvement, team leadership, and quality control in operational contexts.
- Ability to oversee and perform team work concurrently while ensuring accuracy and timeliness.
- Must adhere to standardized processes and procedures.
Ideal Candidate Profile
- Experienced in managing banking or financial operations teams with a focus on project delivery and service excellence.
- Strong background in coaching, training, and quality assurance within a customer-facing environment.
- Capable of balancing hands-on operational tasks with leadership and process optimization responsibilities.