Sr. Managed Services Consultant - CCAAS
Sprinklr (company site, opens in a new tab)4+ yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Drive product retention, adoption, and expansion by ensuring customers derive maximum value from the Sprinklr platform.
- Serve as primary day-to-day contact for stakeholders, managing end-to-end solutions for customer business challenges using Sprinklr’s CCaaS and social media platforms.
- Identify and implement optimization opportunities, provide training and support, and act as liaison for product improvement with internal teams.
Minimum Requirements
- 4+ years experience in account management at a brand, agency, or tech company.
- Experience with CCaaS platforms and social media management tools like Sprinklr, Hootsuite, or Sprout Social.
- Strong product knowledge and ability to articulate customer needs tied to platform features and business value.
- Work Experience Required: 4+ years in account management; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Demonstrated ability to operate autonomously and lead global, multi-stakeholder customer engagements focused on complex social technology solutions.
- Analytical and critical thinker with proven competency in data tools, consumption analysis, and solution configuration for enhancing customer ROI.
- Experience working with enterprise-level social media and customer experience platforms, especially managing relationships with brands and agencies.