Fraud Operations Senior Supervisor
Citi (company site, opens in a new tab)8+ yrsPuneOn-siteDirect career pageEst. 12–22 LPA
Posted 19h ago
Reach people at Citi
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Citi you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and develop a medium-sized team of Fraud Agents ensuring consistent performance against metrics, risk assessment, and customer service standards.
- Manage department projects and processes including trend analysis and fraud loss minimization using in-depth disciplinary knowledge.
- Oversee team performance, hiring, disciplinary actions, process improvements, and ensure delivery quality, timeliness, and compliance with regulatory and ethical standards.
Minimum Requirements
- 8+ years of relevant experience in Fraud Operations or Leadership role.
- Bachelor's/University degree or equivalent experience.
- Experience with fraud investigation, claims process, and early fraud detection through trend analysis and alerts.
- Willingness to work in rotational shifts.
Ideal Candidate Profile
- Experienced leader capable of managing end-to-end fraud operations with direct accountability for team outcomes and operational excellence.
- Skilled in applying analytical rigor and structured thinking to solve complex fraud issues and implement process improvements.
- Strong communicator able to influence and mentor within a diverse team and drive organizational change in a fast-evolving environment.