Digital Marketing Customer Success Manager
Measure Marketing Results3–5 yrsRemoteDirect career pageEst. 6–12 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Own client success by managing satisfaction, retention, and proactive account communication to ensure strong relationships and account health.
- Analyze and interpret SEO, GEO, AI search visibility, PPC, and conversion performance to identify risks, growth opportunities, and recommend data-backed optimizations.
- Collaborate cross-functionally with internal digital marketing teams to align execution with client objectives and support account growth initiatives.
Minimum Requirements
- 3-5+ years of experience in digital marketing, customer success, or account management, preferably in a digital marketing agency.
- Strong understanding of SEO, GEO (Generative Engine Optimization), AI search visibility, PPC, and digital marketing analytics.
- Proficiency with tools such as Google Analytics 4, Google Search Console, Google Ads, Looker Studio, and AI visibility tracking tools.
- Excellent English communication and client relationship management skills; strong organizational abilities to manage multiple client accounts simultaneously.
Ideal Candidate Profile
- Analytical and commercially minded professional able to connect marketing metrics with business outcomes and proactively manage client risks.
- Experienced in interpreting complex digital marketing data across SEO, AI search, and PPC, and conveying insights in clear, business-focused language.
- Capable of collaborating across specialized teams to ensure client commitments and drive sustainable account growth.