Merchant Success Specialist-Mid Market
ShipBob (company site, opens in a new tab)4–7 yrsRemoteDirect career pageEst. 10–18 LPA
Posted 1h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage a portfolio of 8-12 mid-market merchants, supporting their day-to-day fulfillment operations and serving as the primary operational contact.
- Collaborate closely with Merchant Success Manager and cross-functional teams to ensure merchant operational requests are resolved within SLAs and to drive retention.
- Own operational deliverables and workflows, monitor merchant health signals, and escalate strategic issues to management to reduce churn and maintain high retention.
Minimum Requirements
- 4-7 years experience in customer success, account management, operations, or merchant services, preferably in tech/SaaS, e-commerce, or logistics.
- Excellent English communication skills (written and verbal).
- Strong organizational skills with the ability to manage multiple concurrent operational requests without missing details.
- Location requirement: Remote India.
Ideal Candidate Profile
- Experienced in managing mid-market client relationships operationally with a focus on retention and churn reduction.
- Comfortable collaborating cross-functionally to resolve merchant issues and improve workflows within a technology-driven fulfillment environment.
- Proactive with ownership mindset, able to execute defined action plans and operational deliverables while escalating high-risk issues appropriately.