Regional DP Quality Improvement Manager
DHL (company site, opens in a new tab)5–8 yrsMumbaiOn-siteDirect career pageEst. 12–20 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage the regional DP Quality Improvement team to monitor and improve end-to-end shipment lifecycle performance across multiple locations in the region.
- Own regional DP quality analytics, governance, and continuous improvement initiatives focused on key service metrics such as First Attempt Delivery Success, undelivered shipments, NDR, and customer complaints.
- Drive root-cause analysis, corrective actions, and process adherence through collaboration with Operations, Customer Service, IT, and other stakeholders to enhance delivery reliability and customer experience.
Minimum Requirements
- 5-8 years of relevant experience in express logistics, eCommerce logistics, last-mile operations, service quality, or supply chain operations.
- Bachelor’s degree in Operations, Supply Chain, Logistics, Engineering, Business Administration, or related discipline preferred; MBA/PG qualification desirable.
- Strong exposure to First Mile and Last Mile operations and shipment lifecycle management with experience in data analysis and operational dashboards.
- Location: Regional HQ with 25% travel required.
Ideal Candidate Profile
- Experienced in managing quality/improvement teams in multi-location operational environments with strong stakeholder governance skills.
- Proficient in applying structured problem-solving methodologies like root-cause analysis and continuous improvement within logistics or delivery operations.
- Data-driven and capable of leading quality analytics and exception management to drive sustained service quality enhancements across distributed teams.