Assistant Manager- AFR Import Operations
DHL (company site, opens in a new tab)3–4 yrsGurugramOn-siteDirect career pageEst. 7–12 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end import air freight operations for assigned customer accounts, ensuring timely delivery, accurate invoicing, and claim resolution.
- Drive operational efficiency and volume growth by implementing new initiatives and adhering to CW1 tool best practices and KPIs.
- Collaborate with network offices, carriers, vendors, and customs brokers to optimize capacity procurement, resolve disputes, and support customer experience.
Minimum Requirements
- 3-4 years of experience in logistics, transport, airline, or BPO industry for Assistant Manager level.
- Bachelor’s degree required.
- Proficiency in operational tools like CW1 and strong customer service and communication skills.
- Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in import air freight operations with hands-on management of shipment execution and customer accounts.
- Comfortable working with multiple stakeholders across functions including carriers, customs brokers, and internal teams for operational coordination.
- Familiar with regulatory compliance, customs regulations, and committed to operational excellence through KPIs and sustainable practices.