Payroll Operations Services Manager
Strada (company site, opens in a new tab)KochiOn-siteDirect career pageEst. 9–16 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee end-to-end payroll operations for assigned clients, ensuring compliance with SLAs, contractual obligations, and quality standards.
- Lead cross-functional delivery teams and third-party providers to manage payroll status, changes, escalations, audits, and service recovery.
- Manage financials and resources for payroll operations including cost control, global sourcing, staffing plans, and people leadership responsibilities for payroll colleagues.
Minimum Requirements
- Experience in managing payroll service delivery and operational escalations: Not explicitly mentioned in the JD but strongly implied by role complexity.
- Must have current and future work authorization in the country of application without visa sponsorship.
- Proven track record in payroll operations with knowledge of SLA, KPI, audit readiness, and compliance management.
- Not explicitly mentioned: specific educational qualifications, domain certifications, or notice period.
Ideal Candidate Profile
- Experienced leader in complex payroll operations working with multiple teams and third-party vendors in international or multi-location environments.
- Able to manage operational risk, continuous improvement, financial/resource planning, and client partnerships effectively.
- Demonstrates capability in driving payroll governance, change management, issue escalation/recovery, and coaching/developing payroll teams for consistent client-focused outcomes.