Regional Etail Quality Improvement Manager (Operations)
DHL (company site, opens in a new tab)5–8 yrsMumbaiOn-siteDirect career pageEst. 12–20 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end regional Etail shipment quality monitoring and continuous improvement across First Mile and Last Mile operations.
- Lead regional Etail Quality Improvement team, establish quality governance, drive root-cause analysis and corrective action closure on recurring issues.
- Develop and maintain quality analytics and dashboards to identify trends, manage customer complaints, and standardize quality practices region-wide.
Minimum Requirements
- Bachelor's degree in Operations, Supply Chain, Logistics, Engineering, Business Administration or related field preferred; MBA/PG desirable.
- 5 to 8 years of relevant experience in express logistics, eCommerce logistics, last-mile operations, service quality, or operational excellence.
- Experience in First Mile/Last Mile operations, shipment lifecycle management, quality metrics analysis, and multi-location governance.
- Travel requirement up to 75% to cover multi-state regional responsibilities.
Ideal Candidate Profile
- Experienced in managing operational quality and continuous improvement in express or eCommerce logistics across multiple locations.
- Strong capability in data-driven root-cause analysis, quality governance, and stakeholder collaboration across Operations, Customer Service, and IT.
- Demonstrated leadership in building quality control processes and coaching teams on proactive service quality management.