Engineer-Cloud & Infra Engg
Birlasoft (company site, opens in a new tab)CoimbatoreOn-siteDirect career pageEst. 3–6 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide IT support through various channels including phone, chat, and email for software, hardware, and mobile devices.
- Maintain and update IT documentation, troubleshoot hardware and software issues, and escalate complex IT support cases as needed.
- Ensure optimal performance of computer networks and manage configurations and replacements of IT equipment.
Minimum Requirements
- Prior experience in a Support Center or Service Desk environment.
- Good understanding of Microsoft applications, Microsoft 365, and Active Directory.
- Extensive knowledge of Microsoft Intune or proficiency in mobile device management technologies.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in IT support roles requiring remote mobile device management and hardware troubleshooting.
- Familiarity with ITIL concepts; ITIL Foundation certification is preferred.
- Capable of working flexible shifts and adapting to changing schedules with minimal supervision.