Business Capability Expert (Digital Channels)
Philips (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own assessment and enhancement of business capabilities for digital channels, focusing on process management and optimization to improve business outcomes for e-channels.
- Coordinate with Central Functions, CoEs, and Local Process Owners to develop and implement business capability roadmaps ensuring compliance, productivity, and alignment with organizational goals.
- Analyze KPIs and maintain lessons learned to drive continuous improvement and innovation in digital channel processes and capabilities.
Minimum Requirements
- Bachelor's or Master's degree in Engineering, Information Technology, or equivalent.
- Minimum 5 years of relevant work experience.
- Expertise in e-commerce channel enablement including technology, end-to-end process capabilities, and AI-based digital channel enablement.
- Office-based role requiring full-time presence at company facilities; field roles not applicable.
Ideal Candidate Profile
- Experience managing business process design, transformation projects, or IT capability enablement specifically for digital/e-commerce channels.
- Strong operational and process management skills, including KPI monitoring, data management, and regulatory compliance in digital business environments.
- Skilled at stakeholder engagement with ability to develop communication strategies and lead continuous improvement initiatives in cross-functional teams.