HR Service Center Representative
Ameriprise Financial (company site, opens in a new tab)1+ yrsGurugramOn-siteDirect career pageEst. 3.5–6.5 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as the first point of contact for employee queries on payroll, benefits, and HR topics via phone, chat, web portal, and email.
- Provide accurate responses and educate employees on self-service tools and HR information.
- Identify and escalate complex issues appropriately, and suggest process improvements to enhance employee experience and self-service.
Minimum Requirements
- Minimum 1 year customer service experience in the HR domain.
- Proficient in MS Office Suite (Outlook, Teams, Word, Excel).
- Ability to multitask with strong follow-through and attention to detail.
- Work Experience Required: Minimum 1 year in HR-related customer service.
Ideal Candidate Profile
- Experienced in handling employee HR, payroll, and benefits inquiries within a service center or contact center environment.
- Comfortable working in a hybrid model with at least 3 days in-office per week.
- Skilled in problem-solving, active listening, and escalation using case management or CRM tools.