Lead - Customer Success Management-Senior Manager-Bangalore
Vodafone Group (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 25–40 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead customer success activities for Global Enterprise accounts with contract values of approximately €10–40 million across Europe, Americas, and APAC.
- Develop and implement customer success strategies to improve retention, reduce churn, increase product adoption, and enhance customer satisfaction; manage high-impact escalations and localize engagement to senior stakeholders.
- Lead and mentor a Customer Success team of 10–20, handle P&L management, improve account profitability, and drive cross-sell/up-sell opportunities.
Minimum Requirements
- 8+ years experience in Customer Success Management with responsibility for global customers and direct relationship management.
- Bachelor of Engineering degree in any discipline; ITIL 4 knowledge; relevant technical/product certifications (e.g., CCNA/CCNP, AWS Solution Architect).
- Strong telecommunications product knowledge in at least two areas such as Fixed Line, Mobility, Cybersecurity, IoT, SaaS, MPN, Cloud or Unified Communications.
- Experience with P&L management, budgeting, forecasting, and working shifts aligned to APAC, Europe, and Americas schedules.
Ideal Candidate Profile
- Experienced in managing strategic global enterprise customer relationships in the telecommunications sector with strong commercial acumen and cross-functional leadership.
- Proficient in advanced telecom products and service areas including SD-WAN, Cloud, Cybersecurity, IoT, and unified communications with solid data-driven decision-making skills.
- Capable of leading teams, handling complex escalations, automating reporting with Power BI, SQL, Python, and working effectively across global markets and internal stakeholders.