Manager, Account Management ( CRM )
Accurate (Accurate Background) (company site, opens in a new tab)ThaneOn-siteDirect career pageEst. 10–18 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and develop a team of Client Relationship Managers managing a portfolio generating less than $150,000 in annual revenue.
- Drive portfolio growth through disciplined client engagement strategies focused on upsell, cross-sell, and retention targets.
- Own CRM accuracy, pipeline management, forecasting, and serve as escalation point for complex client issues to ensure revenue and client experience objectives are met.
Minimum Requirements
- Experience required in client success, account management, sales, or business development with demonstrated team leadership or coaching.
- Proven track record achieving portfolio growth, retention, pipeline, or revenue goals in B2B, SaaS, technology, or recurring-revenue environments.
- Proficiency with CRM systems, client health tools, dashboards, and financial forecasting.
- Right to work in Australia indefinitely without sponsorship (for this role).
Ideal Candidate Profile
- Experienced in managing smaller enterprise or mid-market portfolios with focus on revenue expansion and client retention.
- Strong operational discipline with data-driven decision making, including CRM management and forecasting accuracy.
- Demonstrated ability to lead, coach, and develop sales or account management teams to meet disciplined commercial execution targets.