IT Operations Assistant (ITSM Configuration)
World Food Programme (company site, opens in a new tab)5+ yrsDelhi NCROn-siteDirect career pageEst. 8–14 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Administer, configure, and maintain WFP’s IT Service Management (ITSM) platforms, ensuring effective support for business processes, service delivery, and operational efficiency.
- Develop, configure, and enhance ITSM core applications including service catalogue, incident, problem, change, and request management in coordination with stakeholders.
- Support migration to and adoption of ServiceNow platform, including creating business rules, UI policies, automated workflows, and providing technical escalation and reporting.
Minimum Requirements
- At least 5 years of experience in the IT domain.
- Completion of secondary education; undergraduate degree in Computer Science is preferable; post-secondary certificate in related area desirable.
- Fluent oral and written communication skills in English.
- Must be willing to work Europe time zone as per business needs; position based in New Delhi, India; open to Indian nationals only.
Ideal Candidate Profile
- Experienced in ITSM platform administration and configuration, with knowledge of ServiceNow and core ITIL processes (Service Catalogue, Incident, Problem, Change, Request Fulfilment).
- Has familiarity with business process re-engineering, service management enhancements, and requirements gathering for IT services.
- Comfortable working offshore supporting European time zones with ability to coordinate across departments and manage process automation and platform migration.