Analyst - Operations Management
Artex Risk Solutions (company site, opens in a new tab)3+ yrsMumbaiOn-siteDirect career pageEst. 4–7 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Represent customer feedback within the organization and evaluate client insights for internal stakeholders.
- Support customer loyalty and retention initiatives by utilizing technical knowledge of the organization's products and offerings.
- Handle relatively complex operational problems with moderate supervision and assist junior team members.
Minimum Requirements
- University degree or equivalent experience.
- Minimum 3 years of relevant work experience.
- Technical understanding of company products required for effective customer support.
- Work Experience Required: Minimum 3 years of prior relevant experience.
Ideal Candidate Profile
- Experienced in handling client feedback and translating it into actionable insights.
- Comfortable working with technical product details and troubleshooting.
- Capable of operating with moderate supervision on complex problems while mentoring junior staff.