Senior Manager - Customer Service & Logistics India
Campari Group (company site, opens in a new tab)5–7 yrsDelhi NCROn-siteDirect career pageEst. 12–22 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end Customer Service and Logistics operations for India, ensuring reliable product flow, compliance, cost-efficiency, and disciplined order-to-cash execution.
- Manage imports, customs, bonded warehousing, inventory, 3PL operations, and distribution with operational issue resolution as the senior India coordination point.
- Drive SAP execution, KPI reporting, process improvements, automation projects, and lead the India CS&L team with stakeholder collaboration across multiple internal and external parties.
Minimum Requirements
- Graduate degree in Supply Chain, Logistics, Operations, Commerce, Engineering, or related discipline; postgraduate qualification advantageous.
- 5-7 years of progressive experience in customer service, logistics, import/export, or supply-chain, including team and stakeholder leadership.
- Experience in Alcobev, beverages, FMCG, or a highly regulated consumer-goods environment with working knowledge of bonded warehousing, customs, excise, FSSAI, Legal Metrology, taxation and India import/export operations.
- Demonstrated experience with SAP or another ERP system, process controls, and logistics cost management including budgeting and vendor governance.
Ideal Candidate Profile
- Experienced leader capable of cross-functional stakeholder management and resolving operational escalations in a complex regulated environment.
- Strong command over logistics and regulatory compliance in India, with ability to translate operational details into strategic decisions for senior leadership.
- Hands-on mindset with expertise in process automation, data analysis, SAP operations, and managing costs/performance of 3PL logistics providers.